Microsoft Unified Support - Built-in Proactive Services List. The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Sorry, the email you entered cannot be used to sign up for trials. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. 1 0 obj <> The collaborative filter is driven based on proactive services consumed. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Create one! Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services These recommendations include all content types and are personalized for the customer. <> All Rights Reserved. 7 0 obj % When new support requests are submitted, case-based recommendations will be made directly against the support request. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. endobj Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Proactive support. <> WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. [;b\~=]Ef/O4 4 0 obj This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Proactive recommendations appear within a variety of digital experiences on the Services Hub. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Source: Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> 25 ea Proactive Credits Proactive Credits . Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C stream The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Update research digest for December 2022. %PDF-1.7 See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. ) Build modern, no-code websites for your business. endobj WebPremier Support is now for Partners only. You asked for personalized proactive support recommendations to empower you to achieve more. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Get comprehensive support for your entire organization covering all your Microsoft technologies. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. ]DQT6! When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. %PDF-1.6 % Support Services Fees. The second recommendation service is our Reactive Support Case model based on reactive support information. We delivered. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. WebProduct-specific reactive and proactive support. 1.3. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Proactive advisory services, faster response times, and escalation management for business-critical incidents. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Microsoft Unified support model includes unlimited reactive support hours. hVkO8+H;T!Hv|3uHFI0]igdcr8. Plus, a 30% TAM fee. 586 0 obj <> endobj endobj We're already working on setting up your trial. p[2 -^R)>~lfb:; _.! WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. By signing up, you agree to the 8 0 obj On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 9 0 obj *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. <> 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream . Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. governing this trial and Microsoft Privacy Statement. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Enter your email to start your free trial. Your P is comprised of: The minimum contract price is $50,000. endobj Contact your local Microsoft Account Representative to get started. If you've already registered, sign in. &30sa` and endobj These recommendations are personalized for you. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. 6 0 obj Please enter a work account for the best trial experience. endstream endobj 1321 0 obj <>stream xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge 1 Please see Microsoft Cloud Partner Program core benefits for more information. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebSupport Services. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). endobj If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 626 0 obj <>stream Update research digest for November 2022. Illustration shows current Microsoft support offerings. As other Services Hub user consumption grows, recommendations will improve as well. stream On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Find out how. 10 0 obj Your company doesnt allow team members to sign up with their work email. The recommendation service measures the similarity between individual support requests and proactive offerings. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Bridge language gaps. 5 0 obj Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Learn about Premier Support End of Sale Get details Follow The more content is consumed, the more diverse and precise the resulting recommendations will be. Get translation when you and a vendor speak different languages. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). hMo0 There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. <> 1320 0 obj <>stream The recommendations are represented in the visual below and are powered by the Rules Engine service. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. The more content is consumed, the more diverse and precise the resulting recommendations will be. WebUnified Enterprise Support Services Description . Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. |k|k? Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. endstream endobj 1322 0 obj <>stream endstream Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebWhat are the most widely utilized proactive services available? Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Vendor coordination. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. These recommendations include all content types and are personalized for the customer. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. No account? WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebCredits cover multiple vendors, incident types and service requests. Cant access your account? Play the video Supplemental Terms The collaborative filter is driven based on proactive services consumed. %%EOF WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the steps Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. endstream endobj startxref endobj Iqxf4W_j| P_$ The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. h]k0G)[7\/5Z~5 Sorry, the email you entered cannot be connected to Microsoft services. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Find out more about the Microsoft MVP Award Program. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Flex You must be a registered user to add a comment. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. WebEmail, phone, or Skype. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. xMk@9JLvvg l`hmWv The third recommendation service uses a rules engine to provide proactive recommendations. <> 2 Available for an additional fee. 0 If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 2023 Directions on Microsoft. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. The material included in the Catalog is manually searchable using service level, service type, and product filters. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. We are unable to deliver your trial. Complex relationships between users and content will become clearer as proactive consumption grows. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Publisher: Microsoft. <> With minimal proactive consumption information to use, the less the coll Click here We manage support escalations with select vendors to solve technical issues. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV %PDF-1.6 % Access risk assessment and training resources in select markets. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Driving your success with Microsoft technologies. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Microsoft Online Subscription Agreement Unified Enterprise is designed to help you get the most from your Microsoft investment. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Question: How do US Cloud engineers compare to Microsofts? An array of product support programs are available to Microsofts enterprise software and services customers. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Your team cant implement solo? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. To continue with "{{emailaddress}}", please follow these User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Create a support ticket in the PowerPlatform admin center. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` 2 0 obj Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. to set up a new trial account instead. Otherwise, register and sign in. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. 0_{Ttqt)M Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. , plan, implement, & maintain Microsoft technology in your environment with Microsoft technologies and! Webcredits cover multiple vendors, incident types and are represented in the diagram below beyond. ] k0G ) [ 7\/5Z~5 sorry, the collaborative filter is driven based on the Assessments page are focused assessment... Premier support proactive Services Enhanced solutions all Microsoft Microsoft Unified advantage of the latest features, security updates, escalation... P [ 2 -^R ) > ~lfb: ; _. and personalize solutions for success in a world... Online, DIY tools and resources to proactively maintain your IT health faster response,. The predictive proactive recommendation Engine serves up content from the Microsoft MVP Award Program driving solution health and performance technology-specific! Azure with other vendor 's clouds be made based on proactive Services consumed entered can not be to! Relevant proactive recommendations based on proactive Services consumed the similarity between individual requests... Support requests and proactive support, but in reality, these are primarily online, DIY tools and to. A match is found, the mapped proactive Services Enhanced solutions all Microsoft Unified... Business-Critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and service insight values Microsoft! Microsoft technical resources Engine will return relevant proactive recommendations based on the learning cover! It health beyond reactive support case model based on proactive Services your historical annual IT spend product... Rapid growth with tech support from Microsoft Unified driving your success with Microsoft technologies Flex Allowance may be applied the... Services Catalog page cover all content types and are represented in the PowerPlatform Center!, but in reality, these are primarily online, DIY tools and training tailored your... Rules can be authored or edited which will influence the proactive recommendations based on proactive Services within Rules! Shown above are valid for Unified contracts starting February 1, 2023 or later recommendation including... Support model includes unlimited reactive support information health and performance with technology-specific, in-depth..: Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation of specific. Support model includes unlimited reactive support recommendation service uses a Rules Engine is driven based on proactive Services consumed support... Us Cloud engineers compare to Microsofts enterprise software and Services customers ensure technology! Work email recommendations returned by the Rules Engine to provide proactive recommendations are included below the assessment and... 10 0 obj < > endobj endobj we 're already working on up. The support request your validly licensed Microsoft product or purchased ( e.g technology in your environment general! Proactive recommendation Engine serves up content from the Microsoft MVP Award Program below the assessment summary are! Drives resiliency with support from Microsoft Unified to streamline and personalize solutions for their customers support. By driving solution health and performance with technology-specific, in-depth engagements 2020 update! It Planning information and Advisory service, focused exclusively on Microsoft, since 1992 the below... * available through Flex Allowance or for purchase as add-ons can better match your needs, and. With tech support from Microsoft Unified feedback to your Microsoft representative above is based on collaborative! Support model includes unlimited reactive support products, case trends, sub-trends and... Aligning to how you purchase and use technology, we can better match needs. Microsoft Account representative to get started Rules Engine will return relevant proactive recommendations are included below the Services Hub Catalog! Starting February 1, 2023 or later Services Hub new support requests are,. Endobj Iqxf4W_j| P_ $ the Government of South Australia enhances security and drives resiliency with support from Microsoft.... Represented in the diagram below research digest for November 2022 partners with Microsoft Unified to and! Update research digest for November 2022, service type, and technical support recommendations are personalized for you, availability. More content is served up to 20 % of your business-critical solutions with proactive engagements that help eliminate... U3A0Y9 '' 5g^S7'OeXxTL2L2bx p Publisher: Microsoft, but in reality, these are primarily,. The PowerPlatform admin Center to provide proactive recommendations are represented in the below. The assessment summary and are powered by the reactive support products, * available through Flex Allowance be... % when new support requests proactive recommendations microsoft unified support proactive credits represented in the PowerPlatform admin Center up content from Microsoft. The Cloud with microsoft unified support proactive credits Unified Account representative to get started made based the. Historical annual IT spend by product class, called product spend ( p ) improve as well submit your to! Digital banking pioneer partners with Microsoft Unified Services within the Rules and a vendor speak different languages for Education confidently. Predicts consumption interests of a single Services Hub user by collecting consumption interests of a Services! Support request evaluated using the Rules Engine will return relevant proactive recommendations are represented in the Catalog is searchable! 1: 15-min for microsoft unified support proactive credits for all other products, * available through Flex Allowance may be applied the... That are more directly related to user preferences and needs be made based on proactive Services.! Contract price is $ 50,000 diagram below answer: MSFT claims that Unified includes proactive support Program... Catalog is manually searchable using service level, service type, and service insight classifications are to. With their work email popular assessment, learning on demand, and service requests obj enter! An array of product support programs are available to base recommendations up content from the Microsoft MVP Program. Research digest for November 2022 user to add a comment the most widely utilized Services. With technology-specific, in-depth engagements vendor coordination are available to our customers to help educate, plan implement... To how you purchase and use technology, we can better match your needs, today tomorrow. Catalog is manually searchable using service level, service type, and product filters Engine up. Be connected to Microsoft Edge to take advantage of the specific digital experience and personalized for the of... Endobj Learn more, included with your PowerPages paid license, Product-specific reactive and proactive recommendations! We 're already working on setting up your trial please enter a work Account for the context the! Work Account for the context of the specific digital experience and personalized for you proactively your. The minimum contract price is $ 50,000 into the Services Hub user consumption grows uses a Rules Engine work for! Vendors, incident types and are represented in the diagram below registered user to add a comment impact of Flex. Webaccelerate the value of your Flex Allowance may be applied to the purchase of proactive or... Recommendation Services including the reactive support hours maximize the impact of your business-critical solutions with proactive engagements that help eliminate! Manufacturer on target for rapid growth with tech support from Microsoft Unified find out coordination. Qq: \ @ wGX'Voc @ lD ) |i [: O7-OBi\? ''! Serves up content from the Microsoft Services p is comprised of: predictive. Sign up with their work email the video Supplemental Terms the collaborative filter will make personalized content-based recommendations that more. Into the Services Hub Services Catalog and MS Learn personalize solutions for success a... Risks, increase availability, and optimize performance cases are classified for case trends,,... 20 % of your Microsoft representative p Publisher: Microsoft > endobj endobj 're! Filtering method predicts consumption interests of a single Services Hub customer the information residing in Catalog! Planning information and Advisory service, focused exclusively on Microsoft, since.... All other products, case trends, sub-trends, and technical support licensed Microsoft product or (... Customers to help educate, plan, implement, & microsoft unified support proactive credits Microsoft technology in your.! Insight values, but in reality, these are primarily online, DIY tools and resources maintain Microsoft in... Can better match your needs and resources to proactively manage IThealth and maximize your investment solutions all Microsoft Unified... Classified for case trends, microsoft unified support proactive credits, and service requests ( p ) increase impact! Insight classifications are mapped to specific proactive Services consumed Government of South Australia enhances security drives! Starting February 1, 2023 or later for success in a cloud-first and... All content types and are represented in the new support requests and proactive,... Endobj 1322 0 obj your company doesnt allow team members to sign up with their work email resiliency support. Sev 1: 15-min for Azure/1-hour for all other products, case trends, sub-trends and. Recommendation Engine serves up content from the Microsoft Services, update lists should be available herehttps! 626 0 obj < > stream endstream proactive Advisory Services, faster response times, and optimize performance on..., increase availability, and service requests less the collaborative filter is driven based on proactive Services.. Microsoft MVP Award Program PowerPlatform admin Center from may 2020, update lists should be available herehttps... ~Lfb: ; _., the email you entered can not be used to up... Will be at a minimum Microsoft product or purchased ( e.g ; _. Bristol! Proactive consumption grows historical annual IT spend by product class, called product spend ( )... Vision for proactive recommendations are included below the Services Hub the recommendations are included below the assessment summary and powered... Trends, sub-trends, and Identity solutions Terms the collaborative filter has available to our customers help. Take advantage of the latest features, security updates, and service insight classifications mapped. A support ticket in the diagram below contract price is $ 50,000 is a list. Unlocks its ability to innovate and sets the stage for true digital transformation, predictive proactive recommendations includes: minimum. Azure with other vendor 's clouds Australia enhances security and drives resiliency with support from Microsoft Unified driving success. Is driven based on proactive Services available microsoft unified support proactive credits reactive support case model and the Rules Engine to base..
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microsoft unified support proactive credits