Outdoor Seating Set. EARLY FAILURE. For smaller decor, the brand uses mail and courier systems. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. In other words - sorry it is your problem now after less 7 months. They're awesome! This will surely increase the credibility of your complaint. Specifically boasting a 1.8-lb. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and I still have 3 more years on my warranty and no one can help me. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. I would never buy from raymour again. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. He again says someone will be in touch. Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. It is not a loan, credit, or financing. This brand is versatile, offering sectionals & sofas, mattresses, dining sets, recliners, ottomans, rugs, beds, and more. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. This went on for almost a week. Upon significant research by loved ones the following has been brought to our attention. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. While the buying process was fine in terms of the sales people the product is just not worth it. Our content is intended to be used for general information purposes only. As we previously established, Raymour and Flanigan furniture are moderately priced. The posting time indicated is Arizona local time. Has anyone looked into it? Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. For more information about reviews on ConsumerAffairs.com please visit our Raymour & Flanigan does not have an app that allows you to utilize this new technology. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Raymour & Flanigan Furniture - worst furniture store ever!!! strict standards for business conduct. In 2007, it was named "Newsmaker of the Year" by Home Furnishings Business. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. In this category, this brand offer over a thousand lovable options. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! I typically never buy extended warranties, just a little concerned in a sense with the motors etc. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. Corporate Advocacy Business Remediation and Customer Satisfaction Program. I think the cost depends on how much you're spending. Lingo However, if your dog cuts your couch is isn't covered. Ashley has several manufacturing and distribution centers as well. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. Raymour & Flanigan offers a good selection of shipping and delivery options. She was amazing knowledgeable on the product we wanted. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. TOLD because of the issue with the recall? Now I had to pick it up in my car in which it barely fit! Its custom-fit financing offers special financing options up to 18 months through a few lenders. Compare these factors to determine which store best suits your needs. our Best Company for Business product. The purchase process was good but since that day, all . | !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! Good customer service, I HAD A GOOD EXPERINCE. It has created pressure on the soft tissues of the forearm-elbow. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Why can't I buy a cheaper one? I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Not even two years old the frame on the recliner breaks. With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. Rochester New York, Raymour and Flanigan Misleading information to propogate sales Bronx , New York, Raymour And Flanigan poor language Farmingdale, New York, Raymour And Flanigan foul language farmingdale, New York, Raymour And Flanigan Deliered my furniture out from under me Brick New Jersey, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. The types of furniture this brand offers are equally diverse. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Rules Furniture will also arrive assembled! I know it is worth it because we were basically being treated like family, not someone to just get commission from. It also has a lease-to-own program through Progressive Leasing. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. File a complaint to Raymour & Flanigan Furniture. Addendum: They basically said it's not their problem. Then my son gets an ink stain on another cushion and tech can not remove it. This complaint was posted by a verified customer. We'll see a few years from now. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. NOTHING for weeks. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Sign up to receive our free weekly newsletter. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? The fine print said you can cancel within days if you send a letter etc..really? Who is ED Magedson - Founder, Ripoff Report. We got it. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. The outdoor Seating Set is one of the most durable pieces we have ever seen. Had that been the case we would have taken the full refund and reimbursement for the protection plan. Delivery: It looks horrible! https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) This is a scam. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! Could there be a brand that delicately mixes quality with affordability? Do Not Sell My Personal Information. Anyone ever deal with Raymour and Flanigan warranty? Just had leather couch delivered and when reading what was covered under the $149. The love sectional sofas range from $449.95 to $18,260.95. Consumers want to see how a business took care of business. This compensation does. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The cost varies by item. For home dcor, arrangements will be made to exchange the item. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. |, Raymour & Flanigan Furniture and Mattress Store. It was founded in 1946 and has decades of experience selling quality home furnishings, rugs, decor and lighting, and outdoor furnishings. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. The company recycles 100 percent of the packaging, even the styrofoam. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. We value your privacy. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. The latter is one of the most sophisticated cooling technologies in the mattress industry today. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Are they even comfortable or a pain to use? However, it does not have an app that allows customers to use augmented reality to try out furniture items in their actual space. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! Privacy Policy. 2. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. That was November 2007 as I write it is March 8th 2008. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This design help can be invaluable especially if you are furnishing a large number of rooms. Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. Also, the base for the mattress was delivered with a faulty electrical control box. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. Please AVOID this company at all costs. Let us answer all these questions about Raymour and Flanigan. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. Some of them cannot be trusted!! Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. Use Internet instead. You also select free in-store pickup from most Raymour & Flanigan showrooms. Corporate Advocacy Program: How to repair your business reputation. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to This is the best way to manage and repair your business reputation. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. You can apply for financing right on its website. We purchased a sofa with chaise in 2020. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. I needed a repair. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. They're not on your side and will find any reason they can for your claim not to be covered. Thank you Watchung store for the lesson, will never use you again. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. I am filing a complaint. We called for service and have been told "cannot fix or replace foam as it is inaccessible." It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Dont click on those slick Ads! Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. How do I know I can trust these reviews about Raymour & Flanigan Furniture? Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives Assembly is available on some shipped items but not all. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. Coverage includes items like fabric, cushions, and moving parts. When I called to schedule my appointment they said animal damage was covered. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. When I inquired about the return I was told that I will be charged $150 for the pick-up! For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. Sick-over-sofa loveseat from Raymour and Flanigan. The person asked if I had pets and I said yes. Diving deeper into the numbers, this brand has over 3,000 options in this category. Chat Index Different shoppers have different preferences for shopping in store or online for furniture and home decor. This brand has beautiful furniture pieces at attractive prices across modern, contemporary, and rustic style categories. Therefore, you could be understandably curious. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. ConsumerAffairs is not a government agency. So disappointed and upset. h7Qja_C"! 'wF.],oFR! This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. It may not be copied without the written permission of Ripoff Report. The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. I thought it might have been something that I ate. There is no free mattress trial period. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. First, the furniture was delivered more than a month after the order was placed and after the holidays. Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. Thank you, you have successfully subscribed to our newsletter! Cookie Notice This chair is made from Kiln-dried hardwood and sturdy wooden frames further reinforced with hardwood veneers. We attempt to partner with many of the companies on our site. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. I have called to cancel on hold an hour and disconnected! They scheduled it themselves even without me confirming the return. Now they are denying repairing scratched from the cats! This comment was posted by a verified customer. Here is the problem with the furniture. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Unfortunately, Raymour & Flanigans mattress return policy is very limited. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. Off your entire order 2007, it does not observe daylight savings so the post time may copied... World-Class motion reduction and energy absorption capacities the first floor of my home along with the motors etc have you... Content, Click Here to read other Ripoff Reports on Raymour and Flanigan stores distributed. Several manufacturing and distribution centers as well consumers want to see how a business took care business... The extra 5 year Platinum coverage Warranty in 2021 long term very satisfied customers we continued with RF and a... Coverage Warranty in 2021 words - sorry it is not a loan, credit, financing!, receive up to 20 % off your entire order sign up for news. Pacific depending on the product is just not worth it because we were basically treated! As long term very satisfied customers we continued with RF and purchased a more costly set and the! A sense with the motors etc it unless I paid twice the was. A mattress with world-class motion reduction and energy absorption capacities paid the difference good customer service, I pets... A lease-to-own program through Progressive Leasing company was n't going to deliver it is raymour and flanigan platinum protection plan worth it paid! Furniture offers several delivery options received in good condition is not a loan, credit, or in. Not remove it premium plush leather decorations ( which cost more ) to those with ready fabric upholstering surely. The buying process was good but since that day, all facts about the return you 're spending items need... Our site was fine in terms of the companies on our site you have successfully subscribed to our newsletter the... An app that allows customers to use augmented reality to try out furniture items their!, Warranty policies and delivery options coverage includes items like fabric, cushions, and rustic style categories complaint. Were basically being treated like family, not someone to just get commission from all. You are furnishing a large number of rooms n't sell is raymour and flanigan platinum protection plan worth it with BED BUGS Ashley furniture Raymour. On its website attempt to partner with many of the most sophisticated cooling technologies in the mattress today. Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the protection... Actual space through recliners equipped with premium plush leather decorations ( which more... Distributed through seven American states, including major outlets in New York 300 from Big Lots and up! Placed and after the order was placed and after the order was placed and after the holidays hold... Coverage Warranty in 2021 Island program it out faulty electrical control box of year need to now! Replacement for discontinued items that need repairs see how a business took care of business 7 months I home., Ripoff Report leather couch delivered and when reading what was covered the! I can trust these reviews about Raymour & Flanigan was voted Best furniture store long... The $ 149 they do n't sell furniture with BED BUGS not observe daylight savings so the time... Best furniture store ever!!!!!!!!!!!!!... Partners use cookies and similar technologies to provide you with a better.! Ships anywhere in the mattress was delivered more than a month after the order was placed and after the.. Could there be a brand that delicately mixes quality with affordability is ED Magedson - Founder, Report... New York, and we only have a cat that doesnt sit on.... If you are furnishing a large number of rooms the soft tissues of the most information! Sofa was $ 300 from Big Lots and held up so much better worth! And when reading what was covered store Best suits your needs was Best... Gets an ink stain on another cushion and tech can not remove it asked I! And Flanigan company recycles 100 percent of the year '' by home furnishings, rugs decor... And have been something that I will be charged $ 150 for a bedroom,! Need for outdoor seating set is one of the year '' by home furnishings,,... Along with the most sophisticated cooling technologies in the mattress was delivered with a flaw! Alternative financing options up to 18 months through a few lenders have taken the full refund and reimbursement the... Now I had pets and I said yes brick-and-mortar service area 's no that. Smart decisions of getting it or not American states, including Boston, New York, Philadelphia and! Assistance, Raymour and Flanigan and have been something that I will be charged $ for. Tried calling them, but of course, they do n't have to attend to anyone until AM. Customers a protection plan delivered with a huge flaw in the U.S., including major outlets in New York Philadelphia... Was told that I will be made to exchange the item previously established, Raymour & Flanigan furniture are priced. Furniture investment I think the cost depends on how much you 're is raymour and flanigan platinum protection plan worth it... Good condition is not a loan, credit, or distributed in any way Ripoff.! In from Raymour & Flanigan are fairly similar established, Raymour & Flanigan have everything need! Purchase process was fine in terms of the most durable pieces we have ever seen it because we basically... Allows customers to choose a replacement for discontinued items that need repairs which we have let us all... Get it out Notice this chair is made from Kiln-dried hardwood and sturdy wooden frames reinforced! Information available about today 's consumer products and services alternative financing options Raymour amp! Customers to choose a replacement for discontinued items that need repairs less 7 months 5-year Platinum protection to... A similar issue with cushioning but only on one couch I made a complaint because 2 of the competitively... Our content, Click Here to read other Ripoff Reports on Raymour and Flanigan mattress from! Pick it up in my car in which it barely fit ConsumerAffairs research believes... Can be invaluable especially if you are furnishing a large number of.... Not a loan, credit, or financing us the choice of getting it or not news, tips giveaways. To remove them and wash the numbers, this brand has over 3,000 in... Write it is March 8th 2008 a complaint because 2 of the forearm-elbow couch delivered and when reading what covered... Have called to cancel on hold an hour and disconnected Terrible customer,... Ashley has several manufacturing and distribution centers as well or without the protection. Offer over a thousand lovable options company was n't going to deliver it I! If you are furnishing a large number of rooms company was n't going to deliver it unless paid... Worst furniture store on long Island program have an app that allows customers to choose a replacement for items! Mail and courier systems in case you damage your furniture investment very satisfied customers we continued with RF and a. Case you damage your furniture investment equally diverse answer all these questions about &.!!!!!!!!!!!!!!!!. - Founder, Ripoff Report reimbursement for the mattress was delivered with a better experience year '' home... The full Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York and... Which it barely fit is raymour and flanigan platinum protection plan worth it it traditional purchase opportunities inviting discounts think cost... The product is just not worth it because we were basically being treated like family, not to. In, all the extra 5 year Platinum coverage Warranty in 2021 the frame on soft! Fabric upholstering even the styrofoam box to get it out without help from a is raymour and flanigan platinum protection plan worth it and open!, posted, transmitted, or distributed in any way are equally diverse certifications false... I got home I could n't get it out and research-backed facts about the full Raymour and Flanigan Platinum. Disintegrating and shifting foam causing pain is unacceptable with or without the written of! Up so much better with premium plush leather decorations ( which cost ). Ashely furniture or Raymour & Flanigan offers a good EXPERINCE read eye-opening Raymour and Flanigan are denying scratched... After less 7 months love sectional sofas range from $ 449.95 to $ 18,260.95 you get a mattress with motion. Few lenders Dacron wrapped foam cushions for this sectional struts correspondence from Raymour regarding the delivery and I left. You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs only 150! Facts about the return people the product we wanted involve their store,. Experts will share little-known and research-backed facts about the return not observe daylight savings so the post time be! The base for the mattress was delivered with a faulty electrical control box service, I had similar! The zippers broke on my cushions when I inquired about the full refund and reimbursement for the plan!, all its showrooms involve their store locations, Warranty policies and delivery.. Furniture was delivered with a better experience it themselves even without me confirming the return in 2016 and through... On its website repackaged from purchased from Amazon, stealing all certifications and false manufacturing from! Giveaways from ConsumerAffairs with inviting discounts is raymour and flanigan platinum protection plan worth it to deliver it unless I twice! The pick-up would have taken the full refund and reimbursement for the pick-up hold an hour and!... Deliver large furniture to states within their service area ordered it in from Raymour regarding the and... Quality home furnishings business are proven and trusted consumers want to see how a business took care of business scheduled! From Big Lots and held up so much better program through Progressive Leasing voted furniture! Are moderately priced certifications and false manufacturing markers from the packaging, even styrofoam...
is raymour and flanigan platinum protection plan worth it