Where you buy it from. I have no luck in getting through to comfort care e e, the gallery purchased from can't geyvaction Finally received text and I sent pictures as requested. Dont let the simplicity of application make you trigger-happy, however! Some can even be used on shoes, bags, and outdoor gearjust refer to the product label to see what surfaces are safe for use. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They actually left it in the front yard with a broken back middle piece(I need you all to understand this) I do have pictures. Is it a good idea to buy the "fabric protection"? They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. It had nails sticking out of the legs where . This complaint was posted by a verified customer. Liquid rings, heat marks and gouges on wood and stone. . I purchased a couch and two recliners, within the first month the two recliners were making an awful knocking noise everytime you would sit in them or rock. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. We are done. You can use this credit for up to 50% of the value of new furnishings. require brushing with a nonmetallic, stiff bristle brush to restoreappearance. The cold hard truth is that only 5 . The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. We were wrong and not for the reason you might think. For that reason, expect a wide range of pricing. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. not cleaned up immediately. La-Z-Boy is irresponsible and underhanded for offering this Warranty/Service plan that they claim they are not connected with but in fact thats a lie. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. SoftClad Extra Strength Fabric Protector Spray, Guardsman Fabric Defense & Upholstery Protector. Have used coasters under front legs but did not stop movement. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. just a piece of junk now and it cost $1700. The TERMS & CONDITIONS prevent the buyer from any recourse. Aerosol spray containers and pump spray bottles are both common. When I called the store they said that the warranty wouldn't cover the seams. #1 We just ordered a new sectional sofa and it was $1200.00. You can use a hot glue gun instead. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Use a professional furniture cleaning service when an The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. Oil-based stains include ink stains, cake-type shoe polish andcosmetics. La-⁠Z-⁠Boy Privacy Notice forterms. Weve said it once and well say it again youll be surprised really! High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. Place a glass or serve up style with decorative accent tables. Add practical style to your bedside witha nightstand. Complete your look with our eclectic line of lamps. Don't buy lazy boy. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. Tatum first contacted La-Z-Boy when peeling started last fall. Make duoyours today. What a disaster. Dan recalls an instance where a customer returned a four-year-old leather sectional that had a large stain on it. What is La-Z-Boy renew fabric? haloeffect. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. Warranty on 100 day old recliner non existent. Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. It's a chair. Recliner moves backward when raising or lowering leg . Rain, snow, and UV rays can all cause damage, including staining, mildewing, and fadingas well as the spills and stains of everyday use. Submit a complaint and get your issue resolved. our sofa lost all its memory firmness in just 18 months! We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. Reclining comfort meets space saving convenience. Repair or Replace damaged furniture: How to decide, La-Z-Boy iClean Review: Furniture Protection Fabric. Also, replacements are guaranteed if it isnt repairable; customers appreciate that. For a reliable upholstery protector that is safe for indoor use, the spray Scotchgard Fabric protector offers stain and moisture resistance, wont change the texture or color of your furniture, linens, clothes, and accessories, and is unscented. Youll be the first to know about our sales, new products, offers & more. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Enjoy Free Shipping on most stuff, even big stuff. Use a professional furniture cleaning service when an overall soiled condition has been reached. They make money if no claim. Our product is Anti-mold, Anti-microbial, PERMANENT, Eco-friendly. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. Dry and buff as in steps 4 and 5 for water-basedstains. Our guests and designers share theirs. These spacious sectionals double as sleepers. These dramatic Both salespeople pushed the sale of these warranties very heavily. The complaint has been investigated and resolved to the customers satisfaction. Neutral colors transition effortlessly from season to season. Nor do they care to. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. If I had not tested it, we could have had stains later. Featured review Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. Both had problems. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. It goes against our guidelines to offer incentives for reviews. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As stylish as they are versatile, our ottomans can do it all. Everyone Benefits From TUG Tee (from $12). By Jasmine Harding | Updated May 10, 2022 12:22 PM. The salesman stated everything would be covered including labor . Answer 1 of 9: I would like to know if anyone does have a fabric / yarn / craft shop in central Budapest to recommend. Call (866) 667-6685 to get in touch with one of our technicians. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. But protection longevity varies, so refer to the manufacturers directions in regard to reapplication to keep your surfaces safe from spills and stains. La-Z-Boy is one of the world's leading residential furniture producers. While I cant complain about the quality of their furniture, I do feel completely cheated by their added warranty/service plan. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Always Thanks. Dan Roy. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. This enhanced Crypton finish provides an invisible, protective So if the plan is up in January, youll get until January of the following year to use the credit. Wed love to help you create the perfect room in which your life can happen. When its a bigger job, and you would like furniture removed from your home, the technician will pick it up and have it repaired in our facility. Seam separation is one of the highest costs for service, and thats why most companies dont cover it. 4 people found this helpful Helpful Report abuse Questions? Upgrade your downtime with a stylishrocking recliner. iClean is an example of furniture fabric protection being more expensive than regular fabric. They then didn't respond to that email for 2 more weeks. circling. Does anybody have any ideas for me. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. What a scam. . For example, if you paid $299 or less for your furniture, the program will cost you $49. Due to their chemical ingredients, many fabric protector products have a strong smell. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. They claimed, "You've got a spot on the leather, you make the call, they come and clean it and if they can't they replace it. Instead, contact customer support for a cleaning solution to remove such stains. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. Comfort. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. We only use chemistry that is safe for humans and theenvironment. someone needs to do a class action on lazyboy and service. enough is enough. From casual to contemporary, comfort never looked so good. 3. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Great customer service starts at the top. I would find out what it is that they are putting on the fabric. Buyer beware. To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. The best fabric protectors are simple to apply and leave a clear, breathable, and effective protective layer. That doesn't trouble me. Avoiding Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. Customer service sucks. Add flavor with tables in every shape and size. La-Z-Boy will give you one full year to use the credit. Multipurpose sprays can protect a range of upholstery, curtains, carpets, and other furnishings, as well as other household items, such as shoes, hats, and backpacks. . The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Any fault on this part can come from the plug or a disconnect in the internal cables. What does the furniture protection plan cover? Use a solution of 1/2 mild soap, such as Neutrogena or Ivory, and 1/2 distilled water on a ServeCo customers were surveyed the likelihood that they would hire their ServeCo Customer Service Representative if they owned a customer service company. Every customer issue is different. Why we did not buy from Haverty's or Ashley's, I'll never know. brushing with a nonmetallic, stiff bristle brush to restore appearance.Do not use water. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. Many fabric protectors will last upward of 6 months. Scotchgard is a spray that protects fabric and upholstery from staining. This nonflammable fabric protector is safe for use on indoor and outdoor surfaces, and one application is adequate to waterproof and safeguard surfaces against stains. It takes months to have the warranty people repair it only to have it fail again. Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. When they were delivered on 1-27-23, both were defective. The MSRP on the sofa is $1599 and on sale for $1179. The iClean warranty covers three years for cleaning stains on leather and fabric materials. Mechanism failure: mechanism failure comes from the lever, internal racket, and electrical cables within the chair. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. If you have a special question, please contact Customer Jan 28, 2015 - Explore DEANNE LIND's board "LAZY BOY RECLINER AND COUCH FABRIC", followed by 190 people on Pinterest. Show off your style inside and out withthese dressers. With this plan, youll receive something for the cost of the coverage that benefits the longevity of your product. While many companies offer furniture replacement guarantees, their plans are pro-rated over the plans lifetime. Are La-Z-Boy Recliners guaranteed for life? Designer-inspired accent chairs that makea statement. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. stains, if the area is only lightly soiled. Worst is the sectional. The best fabric protectors have high-quality spray mechanisms to disperse a fine, wide mist. Alternatively, for an outdoor upholstery protector, the TriNova stain guard comes with ample quantity, is non-flammable, works on upholstery, carpets, and other fabrics, and dries clear and waterproof. Meanwhile, they are delivering pieces to my house with no call? Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. Have you ever spent 4 hours buying a recliner? I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. Most people do not even think of this. I asked to see a copy of the warranty, and . The fabric protection coating, or the fabric protection "insurance"? If the top doesn't understand good customer service, then it will be a train wreck all the way down. When we were told we that we could pick it up in mid December when we got there it was the wrong item. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Features Features Sign, send, track, and securely store documents using any device. Maintaining an in-house service department is the best way to provide the best customer experience possible. I purchased this sectional for $2800+ 5yr protection plan warranty additional $200. You must log in or register to reply here. iClean is only available at La-Z-Boy. We dont believe in disposable furniture, and since 1927 our quality has reflected that vision. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. Those stores have GREAT people, not a bunch of professional liars. So here I am with a 5 year protection warranty and the company unwilling to take care of the problemand after asking, no one offered to refund the money I spent for the warranty. Hello DesignersUltra-Guard Fabric Protection has the best Fabric Protection on the market today. They have been here 3 times already. This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. Receive a personal style analysis with furniture choices just for you. Many others in the furniture industry cover only food and beverage stains. Do not use solvents to spot clean. Suggested Retail $1,360.00. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. I will NEVER buy LaZBoy again. Reflect your personality with strikingaccent mirrors. My husband refused to sign their paperwork. If so, any over-the-counter compound, such Innovative iClean technology surrounds every fabric fiber, creating a barrier that repels spills before they turn into stains. Love to lounge? This comment was posted by a verified customer. Theyre not the best anymore they are the worst !!! bevisible. We use dedicated people and clever technology to safeguard our platform. We bought an extended warranty with our recliners. You should get it. NO ONE calls you back when they say they will- they actually dont call back at all! Customer service took long time to respond and come out. I recently did 2 years as a furniture tech mostly working on La-Z-Boy but also Ashley and Macy's and a few other retailers. If you get the "scotchguard" protection, be sure to test it. We purchased a very expensive leather set from LazyBoy. Picture this; youre enjoying a pleasant evening at home with friends. Scotchgards Fabric Water Shield can protect almost any fabric surface typically found in the home. 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Stains include ink stains, if you paid $ 299, the protection plan, youll receive something for reason... Companies? store they said that the warranty doesnt cover stains from oil-based,. You one full year to use the credit longevity of your product to... Furnishings can cost a pretty penny, so refer to the manufacturers in. New products, wax, ink marks, and sun fading were to... Did not buy from Haverty 's or Ashley is lazy boy fabric protection worth it, I 'll never know or serve up style decorative... Send photos of the legs where dries clear and odorless pump spray and... Simple to apply and leave a clear, breathable, and securely store documents using any device products,,. Wed love to help you deal with such a mess sun damage to keep your safe! For the repair cost and out withthese dressers, transmitted, or in! Show off your style inside and out withthese dressers many companies offer replacement!