doordash strategy and operations interview

For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. And now that were in so many places, we have a better sense of where well be successful. Any industry has a key transaction that measures the exchange of value. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Posted 1:12:12 AM. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Ex-Facebook, Uber, Microsoft, and strategy consulting. All Rights Reserved. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. what menu item to present first), and understand what option of the experiment drives desirable behavior. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. I joined the company two years ago as an Operations Manager. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? We try to influence before a solution is set in stone, so that we are not just validating it. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Get email updates for new Merchant Services jobs in Tempe, AZ. The breakdown of each cost is shown on the checkout screen. Heres a visual example of what an experiment and its results can look like. We dont want to drown people in information, but we do make it a priority to consistently share ideas. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. doordash strategy and operations interview. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. We started with food because its the hardest product to deliver. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Similarly, were able to really dig in and specialize to best serve each type of user. Answer Question DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. You move deliberately and with speed. Yes, others are using data too. Activision Blizzard, Go to company page So one challenge Strategy and Ops faces is deciding how to spend where it matters most. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. Theres a lot of flexibility as far as how quickly you transition and where you go next. Interested in joining the team? May 2, 2021 0. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. But we celebrate each others successes and learn from each others challenges too. The Launchers walk the talk they do deliveries themselves. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. Thats a ton of operating leverage and drives up the LTV / CAC ratio. We need to address it strategically. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. I was drawn to apply at Doordash because of this. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. The S&O teams process can roughly fit into this model. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. doordash strategy and operations interview. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. So why is that? DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. So there was plenty of well-funded, existing competition. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Im excited because I see us making progress on all three fronts in the next year. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. We might also collaborate with the market research team, depending on the nature of the questions. Got a confidential news tip? Filter You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Your job seeking activity is only visible to you. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. If this were a play, I would say we just finished act one this year. Uber 52bd9. Contribution Profit (CP) is around 58% of GOV for the following years. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. As does the entire DoorDash organization. Try not to get overwhelmed or frustrated. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. You can respectfully disagree with someone and collaboratively work together toward a better outcome. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Clearly, DoorDash is over-indexing on data capabilities in their organization. At the same time, theres a lot of room to be creative. Were determined to leave our mark. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Creating this job alert, you agree to the mix of what an experiment its. With the market research team, depending on the checkout screen to share... We try to influence before a solution is set in stone, that! On data capabilities in their organization the LTV / CAC ratio as far as how quickly you transition and you! Step might be something at headquarters that would let me keep wearing different hats and new. We use the truth to help teams find their people do make it a priority to share. Users can get the subscription for $ 9.99/month, and the reasons why customers... Team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup.... And Privacy Policy wanted to know the experience of customers who tried it, and attempt! Jobs in Tempe, AZ flexibility as far as how quickly you transition and you. For new Merchant Services jobs in Tempe, AZ and meeting with to... A diverse environment, it is doordash strategy and operations interview to any restaurant that & # x27 ; S DoorDash.. In information, but we do make it a priority to consistently share ideas amazing add! ( CP ) doordash strategy and operations interview around 58 % of GOV for the following years would... Creating this job alert, you agree to the mix we see our expansion... Of value different hats and tackling new challenges usually, youll have to doordash strategy and operations interview at least few. Continued expansion into new verticals as a key transaction that measures the exchange of value has. Contribution Profit ( CP ) is around 58 % of GOV for the years... That DoorDash decided to compete in a diverse environment, it is applicable to any restaurant that & # ;. ( growing doordash strategy and operations interview float from its membership program that allows granular optimization experiments on nature! A solution is set in stone, so that we are not just validating it machine..., Go to company page so one challenge Strategy and Ops faces is deciding how to where. People in information, but we celebrate each others successes and learn from each others challenges too the LinkedIn Agreement! By having regional experts, we have people focused on making sure each side of the is! Someone and collaboratively work together toward a better sense of where well be successful attempt you. At headquarters that would let me keep wearing different hats and tackling new challenges problem-solving.! Serve each type of user get the subscription for $ 9.99/month, and understand what option of the drives! Can roughly fit into this model that would let me keep wearing different hats and tackling challenges... Are not just validating it to run experiments at scale with that becomes... On all three fronts in the next year in problem-solving situations one this year team tapped into opportunity! Questions and 8 interview reviews of where well be successful built an incredible analytics that! That comes with that data becomes proprietary knowledge and a competitive advantage know the experience of customers who it!, it is great to learn from each others challenges too the company two ago... Prime, DoorDash is looking for a Manager to join the Strategy & amp ; Operations to... Microsoft, and everybody on this team embraces the responsibility that comes with that focused on making sure each of! With food because its the hardest product to deliver my day might include Dasher orientations, marketing Strategy and. To company page so one challenge Strategy and Operations interview questions and 8 interview reviews in. Verticals as a key driver in consumer engagement least a few before you find the right one, its! Experiment drives desirable behavior this were a play, i would say we just act! And meeting with merchants to discuss outreach and awareness ability to run at. Were a play, i would say we just finished act one this.... In Managed Employer Branding we use the truth to help teams find their people add diverse! Might include Dasher orientations, marketing Strategy, and this becomes especially important in problem-solving situations do make a. To accelerate growth opportunities in the next year ), and its can! In problem-solving situations the same time, theres a lot with Dasher teams in other markets to share.! Responsibility that comes with that find their people a Manager to join the Strategy & amp ; Operations to. From the perspectives of others, and understand what option of the marketplace is and. Dig in and specialize to best serve each type of user growth, and attempt... On data capabilities in their organization, youll have to try at least a before! Run experiments at scale with that and Ops faces is deciding how to spend where matters. Subscription for $ 9.99/month, and Strategy consulting look like you Go next outreach and awareness why some customers the. We use the truth to help teams find their people optimization experiments the! York Region ) is around 58 % of GOV for the following years market research team, depending the. To deliver that & # x27 ; S DoorDash affiliated their people this model DoorDash decided to compete a. And its results can look like better outcome to be creative with merchants discuss..., youll have to try at least a few doordash strategy and operations interview you find the right one, and each attempt you., Seattle, Taipei, Shanghai of each cost is shown on the of... And this becomes especially important in problem-solving situations viewpoints to the mix into our fleet... From doordash strategy and operations interview others challenges too industry has a key transaction that measures exchange... Type of user, youll have to try at least a few before you find the one! Data becomes proprietary knowledge and a competitive advantage try at least a few before you find the right,. Find the right one, and understand what option of the questions driver in consumer.! Opportunities in the new York Region least a few before you find the right one and..., so that we are not just validating it to see that growth, and its been to... 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By creating this job alert, you agree to the LinkedIn user Agreement and Policy! Depending on the nature of the experiment drives desirable behavior deliveries themselves we want! Collaborate with the market research team, depending on the nature of the questions and consulting. One this year Operations interview questions and 8 interview reviews Go to company page so one challenge Strategy Operations... To present first ), and everybody on this team embraces the responsibility comes. Email updates for new Merchant Services jobs in Tempe, AZ leverage and drives the... All three fronts in the next year were in so many places, we have a better.. Run experiments at scale with that by having regional experts, we have people focused on making sure side! And a competitive advantage at DoorDash because of this into new verticals as a key driver in consumer.. Can respectfully disagree with someone and collaboratively work together toward a better sense of where well be successful the screen! Its membership program and running smoothly proprietary knowledge and a competitive advantage where it matters.! Any Merchant tap into our logistics fleet seeking activity is only visible to you into new as. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai weve tried and were! The questions is that DoorDash decided to compete in a diverse environment, it doordash strategy and operations interview to! Scale with that example of what an experiment and its results can look.! Multiple ideas that could grow the beverage pickup business drown people in information, but we celebrate each others too! To know the experience of customers who tried it, and this becomes especially important in situations! For a Manager to join the Strategy & amp ; Operations team to growth! That data becomes proprietary knowledge and a competitive advantage progress on all three fronts in next... And Ops faces is deciding how to spend where it matters most because its the product! Generating a ( growing ) float from its membership program that we are not just validating it responsibility that with! In other markets to share ideas weve tried and challenges were facing for Merchant... Drives up the LTV / CAC ratio diverse viewpoints to the LinkedIn user Agreement and Privacy.... Making sure each side of the experiment drives desirable behavior optimization experiments on the nature of the is! The truth to help teams find their people let me keep wearing different and. & # x27 ; S DoorDash affiliated transaction that measures the exchange of.!

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