Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. Please allow 10 working days for us to process your replacement buss pass application. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If you receive the following benefits, you will not be charged the fee and you can apply online. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Get weekly Wirral View updates in your inbox. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. We would like to send you . Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! We will charge you to replace a damaged pass. We aim to have normal service resumed as swiftly as possible. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. The changes, announced by the . Do I need to change my Local 60 + Travel Pass to the new design? The charge to replace a lost bus pass is 10.00. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. You can renew your bus pass up to 8 weeks before it expires. The repair team will get to work and get the damage fixed as soon as they can. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. This is likely due to your active Direct Debit payment date on your account. Renew a bus pass. can i use my greater manchester bus pass in blackpool Harekete Ge. We are unable to provide a copy of the receipt of this type of payment. Eligibility. Each coupon is valid until January 31, 2023. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Free travel also applies on bus services going into Wales. However, if you receive Universal Credit you will not have to pay the fee. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you change yournameyou must take your pass and proof of your new name to a, . << If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. I have lost my pass/it has been stolen. T-FLOW account online at merseytunnels.co.uk. No trains are running from the station. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Theater of popular music. We only accept the following: A copy of your photo card driving licence or. merseytravel birkenhead bus station phone number Tatko na pesmaricu. Bus Service Operator Grant Survey 2021-22. Liverpool Lime Street is currently closed to the public due to a security threat. Customer Services Contact Centre: Opening hours and contact numbers. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. A similar bill which shows your name and address. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. as the ANPR Camera will only read those approved by the DVLA. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. Can I still travel if I lose my pass and I am waiting for a replacement? If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. There may be a 10 charge for the replacement of a pass sent to an out of date address. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Applications for school travel support take 30 working days to process. Check when you qualify by visiting GOV.UK. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. You can apply for your English National Concessionary Travel Pass up to three months before . Please note - we cannot process a change of address over the telephone as we need to see proof of residency. My pass does not scan on buses within Merseyside. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! Check out some of our frequently asked questions. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If you no longer use the transport you will need to tell us or you will still be charged. stream Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. The refund button will be made available to you again once the funds have successfully cleared. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. How do I check and how do I get it back. You will need to complete the relevant surrender form that is available to download online via the above link. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. With events and council news about services like bins, libraries, and the environment. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. By using this website or closing this message, you are agreeing to our Cookie notice. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Apple or Android); receipts will be available via your provider on your handset only. You may be asked to confirm your National Insurance number or other personal details. Beyond the 60 days there is a charge of 10 to replace a lost pass. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. February 27, 2023 equitable estoppel california No Comments . Mersey Ferries also offer a range of cruises. We will charge you to replace a damaged pass. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. In the past we have not charged for one of these passes, but from 1. They will give you a crime reference number, which you will need to quote when you order your replacement pass. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Select the Payments option followed by Request Refund. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. showing your full face without a hat. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Your new pass will be not sent until a week before your old pass expires. Please check with your child's school before contacting us to check on the status of your application. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Changes to the older and disabled bus passes - times of travel. Your phone company may add its own access charge, but they will tell you about this. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. You can appeal within one month of the date of your decision outcome. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. The easiest way to let us know about a damaged bus stop or shelter is to use our online. you are disabled and cannot travel by bus without the assistance of another person. We need proof of your name change if youve changed your name since your pass was last issued. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Please make sure that you provide details of your old address, your full name and date of birth. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Please note - we ask that you do not send general customer queries to this email address. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Replace a stolen disabled person's bus pass online. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and You can call our Customer Service Contact Centre on 0151 330 1004. How do I renew my bus pass in Northumberland? I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. We will charge you to replace a lost or stolen pass. Merseytravel are also in charge of the bus stations and shelters across the borough. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. is a dial-a-ride service for people who are unable to use regular public transport. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. The police will give you this number when you report the theft. If you find your pass after requesting a replacement pass, the charge cannot be refunded. We will accept a marriage certificate or letter from a solicitor as proof of your new name. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Please ensure you have signed and dated the form below and have included copies of the documents requested above. You may be asked to confirm your National Insurance number or other personal details. You must have officially enrolled in order to be eligible. Student bus travel from just 98p** per day - Unlimited good times! Click here to see if your address is within Merseyside. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. You can purchase tickets, update your details and manage your MetroSmart account online. 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